Customer Responsibility
Goal 9
Industry, Innovation, and Infrastructure
Goals
Achieve at least
satisfaction among domestic customers
Achieve at least
satisfaction among international customer
Performance Highlights
Domestic customer satisfaction
92.22%
International customer satisfaction
84.10%
Commitment, Challenge and Opportunity
The company is committed to building strong and sustainable relationships with customers by delivering quality, safe, and reliable products and services that truly meet their needs.
Amid the challenges of rapidly changing consumer behavior and intense competition, the company sees opportunities to develop communication technology, services, and product innovation to enhance customer experience and build long-term trust.
Management and Operational Approach
The company applies a systematic and transparent approach to customer relationship management — focusing on customer feedback, continuous product and service improvement, and transparent communication.
Our goal is to create excellent customer experiences and foster long-term partnerships based on integrity and mutual trust.
Stakeholders Directly Impacted
Employees
Customers
Investors
