Stakeholder Engagement
Under the vision "To be the world’s leading innovative packaging solution provider,"
The Company implements business strategies considering all stakeholder groups. We focus on utilizing innovation, technology, and plastic packaging expertise for design, research, production, and distribution, while being a service provider that creates added value for business partners to ensure sustainable returns for all stakeholders. Operations are conducted adhering to good corporate governance principles.
Engaging with stakeholders is a priority that the Company has consistently aligned with its vision. Furthermore, we emphasize balancing business value and worth for all parties, while building good relationships and confidence in operations between the Company and its stakeholders.
Stakeholder Engagement Process
01
Identify and prioritize stakeholder groups by considering the following conditions:
- Which stakeholder groups are related to the Company's operations?
- Does the Company create a sustainability impact on the stakeholder groups?
- Do the stakeholder groups have the influence to impact the Company's sustainability?
02
Key steps in stakeholder engagement include:
- Assigning departments responsible for stakeholder groups.
- Systematically determining methods to survey the needs and expectations of stakeholders.
- Gathering data and expectations of stakeholders.
03
Analysis and Selection of Key Issues
- Considering the needs and expectations of stakeholders in the context of impacts, risks, opportunities, and alignment with the organization's policies and goals, as well as the importance of stakeholders and the organization.
Stakeholder Management
The Company has categorized the stakeholders into 7 groups, including
Needs and Expectations
- Positive atmosphere and relationships
- Skill enhancement and potential development of employees
- Skill enhancement and potential development of employees
- Job security, advancement opportunities, and career growth
- Work safety and occupational health
- Building employee engagement
- Fair performance evaluation
- Consideration of human rights and fair treatment of employees
- Freedom of association and collective bargaining
- Sufficient and appropriate resources for operations
- Improved access to corporate information
Operations to respond
- Establishing performance indicators for transparent performance evaluation
- Organizing employee activities, such as health promotion events
- Providing appropriate training courses for all positions
- Aligning HR policies and practices with relevant laws
- Promoting career advancement within the organization with fair compensation and benefits
- Creating a safe and good work environment
- Respecting human rights and strictly adhering to HR policies
- Conducting annual health checks and providing health and accident insurance
- Facilitating the election of a welfare committee in the workplace to negotiate welfare arrangements with the employer appropriately
Engagement/Participation Activities
- Relationship-building activities
- Training and seminars for knowledge development
- Channels for whistleblowing and complaints
- Town Hall activities
- Internal communication systems/Intranet/Website/E-mail/Social media
- Surveys on employee engagement with the organization
Needs and Expectations
- Clear and transparent disclosure of essential information about the Company's operations, in a timely manner
- Effective risk management
- Regular dividend payments
- Conducting business with transparency and good internal control systems
- Ability to create opportunities in challenges
- Equitable treatment of shareholders
- Stable and sustainable operations with social and environmental responsibility
- Environmentally friendly products/degradable/low carbon
- Competitive low costs in the global market
Operations to respond
- Adherence to transparent and timely information disclosure standards
- Establishment of good corporate governance policies
- Conducting business in alignment with the vision
- Achieving good performance and dividend payments to shareholders according to the policy
- Membership certification by the Thai Institute of Directors Association to join the anti-corruption efforts in the private sector
- Innovation in new products/environmentally friendly products
Engagement/Participation Activities
- Annual shareholder meetings
- Quarterly performance reports and annual information disclosure
- Presentation of news and information through the annual report, annual sustainability report, and the Company's website
- Channels for whistleblowing and complaints
Needs and Expectations
- Receiving high-quality products that meet standards
- Fair pricing
- Developing efficient logistics systems
- Quality after-sales service
- Strict compliance with international standards and customer requirements
- Protection of customer personal information
- Environmentally friendly products
- Operations that are socially and environmentally responsible and consider climate change issues
- The Company has sustainability operations.
Operations to respond
- Conducting quality checks to ensure products meet set standards
- Reviewing promotional programs and pricing
- Delivering products on time
- Being honest about commitments to customers
- Providing a good customer experience
- Establishing policies and practices for protecting personal data
Engagement/Participation Activities
- Customer satisfaction surveys
- Presenting product information on the Company's website
- Channels for whistleblowing and complaints
Needs and Expectations
- Compliance with contracts and agreements with partners
- Fair and equal treatment of partners
- Transparent and fair criteria for selecting partners
- Efficient, accurate, transparent, and fair procurement processes
- Strengthening business robustness and sustainable growth together
- Social and environmental responsibility in operations, considering climate change issues
Operations to respond
- Reviewing partners' business practices and ethics
- Adhering to fair procurement policies and procedures
- Establishing fair criteria for partner selection
- Prompt payment for goods and services within the agreed timeframe
- Setting guidelines for partners
- Strict compliance with anti-corruption policies
Engagement/Participation Activities
- Communication through various channels such as the Company website, email, social media, and telephone systems
- Channels for whistleblowing and complaints</li
Needs and Expectations
- Conducting business transparently, fairly, and under good competitive practices
- Operating within a competitive environment based on free market mechanisms
Operations to respond
- Providing marketing information that does not adversely affect competitors
- Operate a business under free market competition.
Engagement/Participation Activities
- Communicating through central entities such as the Plastics Institute of Thailand, the Thai Plastic Industries Association, etc.
Needs and Expectations
- Compliance with regulations, rules, and laws
- Cooperation and support with government agencies to drive various issues towards sustainable business operations
- Responsible operations towards society and the environment, considering climate change issues
Operations to respond
- Correct and transparent compliance with business-related regulations, rules, and laws
- Providing cooperation and support for projects and activities of government agencies
Engagement/Participation Activities
- Through the systems of government agencies
- Compliance with established regulations, rules, and laws
- Providing cooperation and support for projects and activities of government agencies
Needs and Expectations
- Generating income for the community
- Listening to and valuing community feedback
- Operating safely and responsibly towards society and the environment
- Preventing environmental impacts
- Managing resources related to the community
- Participating in community activities
- Receiving support for knowledge and resources to improve quality of life and enhance the community's capabilities in various aspects
- Adhering to human rights principles and respecting the rights of nearby communities
Operations to respond
- Supporting and promoting job creation, career development, and income generation in the community
- Opening channels for suggestions/comments/complaints
- Enhancing living standards, contributing to community, social, tradition, and local culture development
- Fostering good relationships with the community
Engagement/Participation Activities
- Organizing various activities for community and social development
- Participating in activities to promote good relationships with the community
- Channels for suggestions/comments/ complaints
- Field visits to inquire about community needs, expectations, satisfaction, and the company's impact on the community and society
